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Quality
Hariom Trade International Ltd
has developed a Quality Management System based on the
requirements of ISO 9001:2000. The company places high
emphasis on continually improving its processes and
products to exceed the requirements of customers.
Hariom Trade
International adopts the principles of Process
Management’ and continually builds a culture of continuous
improvement within the organisation with the aim of:
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To deliver
correct, defect free products to our customers on time
and within budget.
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Continually
adding value to processes and all aspects of the
business.
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Providing high
quality products and service to fully satisfy customer
requirements.
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Creating
competitive advantage for the whole operation.
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Identifying and
eliminating all forms of wastes that do not bring value
to the customer.
As part of an
ongoing process to achieve these aspirations we have set
objectives for product quality including:
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Increasing the
level of customer satisfaction.
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Reduction in the number of customer complaints.
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Reduction of rejected product.
The company uses training of and communication to all
employees to ensure this policy is understood and
implemented.
Specific
objectives and targets are established and reviewed at the
regular management review meetings.
The Quality
Policy is a live document, and is reviewed at regular
Management Review meetings.
As Managing Director I am fully committed to ensuring the
implementation of and continual improvement of this
quality management system.
Manjit Singh
Managing Director |
